- BASD
- Transportation FAQ's
Frequently Asked Questions
-
Q1. Who should I call if I have questions regarding transportation?
Answer: 610-861-0360 – Transportation's Customer Service Department.
-
Q2. Who do I call after hours?
Answer:
For all after-hours questions, please use the following:
- If you need to change your address or are requesting an alternate pick up or drop off, please contact your child's school.
- If you wish to speak to someone, please call during our regular business hours, or leave a voicemail message at our main line, 610-861-0360, and we will contact you within two (2) business days.
- You can always e-mail your questions or concerns at any time to (routing general mail box?). Your email will be answered within two (2) business days.
- Please remember to provide your child's name, school, and a phone number in your email or voicemail message.
We look forward to serving you.
-
Q3. What are the bus rules?
Answer: See the bus conduct page for the rules of behavior.
-
Q4. If my child qualifies for transportation, when will I receive a copy of my child's bus stop info
Answer: If your child is enrolled by May 15, you will receive a letter, via US Mail, two weeks prior to the start of school with the information.
If your child is enrolled after May 15, you will be notified by phone or mail as your bus stop assignment information becomes available. It may be two to three weeks after the start of school.
-
Q5. Can my child's pick up and drop off addresses differ?
Answer: Yes. Please contact your school to follow the process for approval. Upon approval by the Transportation Department, you will be notified when, and if, the route can be set up.
The addresses have to be consistent 5 days per week. The alternate pick up or drop off address must be in your attendance area. You must be eligible for transportation based on your home address, not the alternate address.
-
Q6. Do Open Enrollment students qualify for transportation?
Answer: No.
-
Q7. How do I find out if my child qualifies for transportation?
Answer: See the Transportation Eligibility page. Or you may:
- Contact Transportation's Customer Service Department at 610-861-0360.
- Contact the school your student is attending.
-
Q8. Does my child need to be attending a BASD school to take BASD transportation?
Answer: No. Per BASD school board policy, Transportation is provided for all public, private or parochial school students who reside in the district and meet the eligibility criteria.
-
Q9. If my child withdraws before the end of the year, will transportation be cancelled?
Answer: Yes.
-
Q10. What if my child is eligible for transportation, hasn't used it and suddenly needs it?
Answer: Please call the Transportation's Customer Service Department at 610-861-0360 to let them know it is needed. They will let you know where the student can get on the bus and/or if a stop will be re-instated.
-
Q11. What if my child no longer needs transportation?
Answer: If your child is eligible for transportation but will not use it, please call the Transportation's Customer Service Department at 610-861-0360.
-
Q12. Does BASD do door-to-door pick ups?
Answer: No. We do not meet students at the door, nor do we accompany students to the door. Bus stops are at the curb.
-
Q13. Are there cameras on the bus?
Answer: Yes, every BASD bus is equipped with a camera.
-
Q14. My child lives within the walk radius and the walk path is unsafe. Do we get transportation?
Answer: To report your walk path unsafe, please contact Transportation at 610-861-0360.
If BASD Transportation, with guidance from the Pennsylvania Department of Transportation, determines the walk path unsafe, you will be notified of the route information as soon as it becomes available.
-
Q15. If my child is sick will they be transported home during the school day?
Answer: No.
-
Q16. Who's responsible for getting my child from daycare to the bus or from the bus to daycare?
Answer: The daycare staff stands in the place of the parent and must meet the child at the bus just as a parent would. Please take this into account when considering child care.
-
Q17. Will my student ride the same bus in the afternoon as the morning?
Answer: We attempt to route students on the same bus with the same bus driver, but this is not always possible.
-
Q18. How long is a typical bus ride?
Answer: Ride time depends on the distance between your home and school and the additional riders/stops on your bus route.
-
Q19. What if my child receives a bus conduct report?
Answer: All bus conduct reports are sent to the school administrator. According to district policy, the school administrator determines all disciplinary action.
-
Q20. Are there monitors on the bus?
Answer: This is determined by BASD Transportation on a case-by-case basis.
-
Q21. Is there supervision at BASD bus stops?
Answer: No.
-
Q22. Is a bus stop ever dropped or eliminated?
Answer: Yes, if a bus stop is not used for 10 consecutive days, the bus stop will be eliminated.
-
Q23. Can my child be transported only for the morning or afternoon?
Answer: Yes, you can request only morning or afternoon transportation by contacting the Transportation's Customer Service Department at 610-861-0360.
-
Q24. If my child lives outside of BASD and attends a BASD school, does my child qualify for transportation?
Answer: No, unless they are enrolled in Special Education and have an IEP.
-
Q25. Do Pre-K students qualify for transportation?
Answer: No, unless they are in Special Education and have an IEP.
-
Q26. Who do I call if my child leaves items on the bus?
Answer: Call Transportation's Customer Service Department at 610-861-0360.
-
Q27. The bus didn't show up on time for my child. How long should my child wait at the stop?
Answer: Your child should arrive at the stop at least 10 minutes before the scheduled arrival time of the bus. If there is a substitute driver, the times may not be absolutely consistent with the regular times. If the bus is late, ask your child to remain at the stop. Buses break down, roads are blocked, drivers become ill or have emergencies, but there will always be a bus at every stop. If the wait becomes 10 minutes or longer, call Transportation's Customer Service Department at 610-861-0360.
-
Q28. What time should my student arrive at the a.m. bus stop?
Answer: Students are asked to be at their designated bus stop location at least 10 minutes prior to scheduled pick-up time.
